Episode 223

4/24/25

Topic: Passing the Torch: Part 3 with Nozzle Nolen

Guests: Mickey & Mandy Nolen, Nozzle Nolen

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In this episode we discuss:

• Our sponsors Coalmarch by Workwave, PestSure & Voice for Pest

• PMP Industry Insiders Peer Groups

• The history of Nozzle Nolen and the Nolen family in pest control

• How long Mickey has been involved in the business

• When Mandy became involved in the business and how her role has expanded from marketing to branch manager to COO

• Mickey's philosophy of "getting out of the way without going away"

• How Mickey "brandwashes" new employees and what it entails

• Mickey and Mandy's approach to working together and with their CEO Mark Carran, who is a non-family member

• Mandy's vision for the future of Nozzle Nolen

• How business coaches are helping Mark and Mandy develop and solidify their plans

• Peer group considerations and experience

• Mickey's do's and don'ts, including hire slowly and fire quickly

• Mandy's one regret and advice for other young PMPs in the family business

  
  

Resources mentioned:

• PMP Industry Insiders Episode 209: The Long Game: Mastering Exit Planning for Your Business

• PMP Industry Insiders Episode 210: Passing the Torch: Part 1 with Getem Services

• PMP Industry Insiders Episode 211: Passing the Torch: Part 2 with Anti-Pesto

  
  

Notable: "My philosophy is 'getting out of the way without going away.'" —Mickey Nolen, Nozzle Nolen

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