2/20/25
Topic: 4 Pest Industry Trends for 2025
Guest: David Billingsly, The Billingsly Group & PMP Industry Insiders Peer Groups
In this episode we discuss:
Our sponsors Coalmarch by Workwave, PestSure & Voice for Pest
PMP Industry Insiders Peer Groups
David's background in the pest industry
What David's hearing from the dozens of companies in the peer groups
Trend 1: The next generation coming up in pest control companies and their hunger for knowledge and technology
Trend 2: Balancing online reviews with cancel rates and Net Promoter Scores
How to track customer retention
Trend 3: Getting back to basics, including technician, customer service and inside sales training
Trend 4: Softening in M&A on the pest control side of the industry (but not in lawn care)
Peer groups that need members
Resources mentioned:
PMP Industry Insiders Episode 210: Passing the Torch: Part 1 with Getem Services
PMP Industry Insiders Episode 211: Passing the Torch: Part 2 with Anti-Pesto
Review-generation software: Applause
PMP Industry Insiders Episode 170 with Margaret Garcia: Say THIS, Not THAT: Mastering Customer Phone Calls
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