2/13/25
Topic: 3 Takeaways from Beyond Service
Guests: Dan Gordon & Donnie Shelton
In this episode we discuss:
Our sponsors Coalmarch by Workwave, PestSure & Voice for Pest
PMP Industry Insiders Peer Groups
Dan's experiences at WorkWave's Beyond Service user conference in early February and his history with the event
Dan's 3 takeaways: Increased focus on artificial intelligence (AI), KPIs & dashboard reporting; and private equity's mark on the industry
The WorkWave's new CEO Kevin Kemmerer's talk, outlining his vision for the company
AI in the pest control industry and potential practical applications for call centers, route building and more
Dan's talk on industry data: "The Business of Pest Control: Opportunities and Challenges"
Dan's talk on KPIs: "Mastering Business Metrics: The 4 Key Numbers Every Business Should Know"
How pest control and lawn care companies can monitor data accuracy
Several unique KPIs Certus and Arrow track
Private equity's impact on the pest and lawn industries, as evidenced by the many PE folks attending Beyond Service
Resources mentioned:
PMP Industry Insiders Podcast Episode 191 with Voice for Pest: AI In Action: Enhancing Pest & Lawn Call Centers
PMP Industry Insiders Podcast Episode 184 with Donnie's AI demo: GPT-4o: Unleashing Its Power for Your Business | YouTube link
PMP Industry Insiders Podcast Episode 166 with Andrew Louder: Q&A with an AI Expert
Data warehouse options Donnie references: Snowflake | Google Big Query
The PCO Bookkeepers & M&A Specialists Pest Control Industry Cost Study
The William Blair/PCO Bookkeepers & M&A Specialists Pest Index
PMP Industry Insiders Podcast Episode 190 with Dave Bradford of Certus: Journey of a Pest Control CEO
PMP Industry Insiders Podcast Episode 188: When Private Equity Comes Calling
Notable: "Woah, we're at a software user conference, and man oh man (private equity) guys are everywhere." —Dan Gordon
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