12/12/24
Topic: 60 Years of Growth: Lessons from Arrow's Leaders
Guests: Emily Thomas Kendrick, CEO, and Tim Pollard, President & COO, Arrow Exterminators
In this episode we discuss:
Our sponsors Coalmarch by Workwave and PestSure
PMP Industry Insiders Peer Groups
The branded onesies Arrow gives to team members when they have babies
What Emily's grandparents, who founded the company, would say about the company if they could see it today at $400 million+
How they keep the family-business feeling as they continue to scale
The fact that they've added $100 million in revenue and 1,000 new team members in three years
How their average service center size is about $2.2 million in revenue with 20 team members, which allows them to keep a smaller company atmosphere and offer growth opportunities
The mechanics of opening up to 16 new service centers per year
The role big events play at Arrow, and how Emily recommends smaller companies replicate the concept
Their inspiration for having an annual theme and speaker
Arrow's 2025 growth plans in terms of organic and M&A
Their 58 sports partnerships, including Atlanta Falcons and Dallas Cowboys, and other marketing tactics
Resources mentioned:
PMP Industry Insiders Episode 66: Motivating Your Team Through Recognition
Summary of Arrow's 2024 Fiscal Year Kickoff Summit
Notable: "We've had the same (growth) strategy for the last 15 to 20 years, and we're going to continue that. Majority of our growth will be organic, but we're also going to compliment that with some mergers in the 2-3 percent range." —Tim Pollard
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