10/17/24
Topic: Q&A: Listener Mailbag
Guests: Dan Gordon & Donnie Shelton
In this episode we discuss:
Our sponsors Coalmarch by Workwave and PestSure
PMP Industry Insiders Peer Groups
Questions about how Donnie gets to one "critical number" at Triangle and turns data into reporting
How to grow your skillset as a leader of a pest control company
The problem with lowballing
The best pieces of advice Dan and Donnie have ever received
Donnie's advice: Find a mentor
Dan's advice: Make enough money so you don't fight with your spouse
What they wish they knew when they first started in the industry
Donnie's "win the day" system: Do a little bit every day vs. putting in massive effort without consistency
How Donnie has implemented the concepts from "Super Service" into his business
Thoughts on running a pest business when systems go down
Resources mentioned:
PMP Industry Insiders Podcast Episode 186: The Power of One: Harnessing the 'One Number' to Drive Business Growth
PMP Industry Insiders Podcast Episode 166: Q&A with an AI Expert Andrew Louder of Louder Co.
Donnie's book: Build
Book about EOS: Traction
Book: The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About It
Book: Triggers: Creating Behavior That Lasts--Becoming the Person You Want to Be
Learning Management System Triangle uses: Paychex LMS
Notable: "If there's something that you want to do, find someone who's doing it and replicate what they're doing." —Donnie Shelton
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