6/20/24
Topic: Fly On The Wall: What We're Hearing in Peer Groups
Guest: David Billingsly, president and founder of the Billingsly Group & PMP Industry Insiders Peer Groups facilitator
In this episode we discuss:
Our sponsors Coalmarch by Workwave and PestSure
PMP Industry Insiders Peer Groups
How the peer groups work
What types of conversations David is hearing about the industry
The March '24 Pest Index results (note: this episode was recorded before the April '24 results came out)
The conversations around demand and how door-to-door may play a role
What people are saying about pricing and whether there's still room for increases
The groups' conversations around increasing gross profit, including routing and density
Why David recommends tracking tech utilization as a KPI
Why Donnie and the team at Triangle is focusing on the number of techs' stops
The conversations David is hearing around Artificial Intelligence
Donnie's AI implementations
David's perspective on assembling peer groups
The general meeting format
The common thread among everyone in the peer groups
The frequency of the meetings
Resources mentioned:
PMP Industry Insiders Episode 110: Peer Groups — Next Level Opportunity or a Waste of Time?
PMP Industry Insiders Episode 136 with David Billingsly: Doubling Down on Peer Groups & Best Practices
PMP Industry Insiders Episode 157 with David Billingsly: Developing Your Leadership Bench
The PCO Bookkeepers & M&A Specialists/William Blair Pest Index, which tracks the performance of the industry
PMP Industry Insiders Epiosde 83 with Tony Massey: How to Develop a Culture of Execution
Call Tracking Metrics (CTM): Software Donnie uses that launched an AI companion for sales and customer service
Fireflies: Automated meeting notes tool David uses
Notable: "Ultimately, it's the whole 'iron sharpens iron' philosophy. I want to make sure we have the right iron combined within the groups." —David Billingsly
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