12/21/23
Topic: Developing Your Leadership Bench
Guest: David Billingsly, The Billingsly Group
In this episode we discuss:
How Dan will be presenting several sessions at the WorkWave Beyond Service '24 user conference
David's background in the pest control industry at Washington D.C.-based American Pest, eventually serving as president and Western regional president for Anticimex, which acquired American pest
How many pest and lawn care companies are great at training technicians, but they neglect to train leaders
How David and the team at American Pest developed a leadership training program
Why training leaders isn't as straightforward as training technicians or office team members
Building blocks of leadership:
Self awareness
Self regulation
Time management and prioritization
Motivation and accountability
Relationship management
Performance management
The importance of a company's environment and culture and how they shape behavior
The concept of failing forward, delegation and allowing people to learn from their mistakes
The difference between being emotional and intentionally using your emotions
David's take on managing up
Resources mentioned:
Episode 136 with David Billingsly: Doubling Down on Peer Groups & Best Practices
Book by Jocko Willink: Leadership Strategy and Tactics: Field Manual
Episode 143 with Carlos Mendez: Lead Like a SEAL
Episode 142 with Erin Werde: Kolbe Assessment
DiSC personality assessments
Book by Kim Scott: Radical Candor
David's presentation:
Notable: "I think one of the single largest opportunities we have in our industry is mid-level management training." —David Billingsly
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